Jennifer Rillera is a global strategy and change management leader with more than two decades of experience in high-tech organizations, including Cisco, Oracle and Microsoft. As a change practitioner, she drives successful adoption of Agile technology solutions across global teams while mitigating resistance and elevating the customer experience. She is also a creative thinker and flexible problem solver known for delivering on business KPIs. Jennifer is a Prosci Certified Change Practitioner and Certified Project Manager with Agile change management training.