2 mins
Change Management Helps Bring New Thinking to Oregon Lottery
When Oregon Lottery was ready to upgrade its dated systems, they knew people—not technology—would be the key to success. They needed a partner for change who aligned with the organization's mission and values. Prosci was engaged as a trusted advisor and partner to help the organization modernize and move confidently into the future.
47
Change practitioners certified
442
Employees speaking a common language for change
95%
Participation in employee engagement survey
“Across Oregon Lottery, things are positive. Staff are recognizing the impact change management makes in helping the agency achieve its goals. They see us as a group, helping them grow through different changes. They are engaged, feeling more connected to the Lottery community, and recognizing how their work supports Lottery’s mission.’”
— Nina Junco, Manager, Change Management
Solution
- Establish a relationship with Prosci as a trusted advisor and partner for change
- Deliver Prosci Change Management Certification Programs to leadership and key change management advocates
- Implement “Taking Change of Change” course specifically for people managers
- Embed a common approach for change that aligns with the organization's values
Certification and Training Programs
Recognizing the importance of formal change management training, Oregon Lottery certified leadership and key change management advocates through the Prosci Change Management Certification Program. The agency also delivered the Taking Charge of Change course specifically for people leaders. These training programs ensured that a common, people-focused language and knowledge was used across the organization.
Staying Current With Change
Oregon Lottery updated its legacy change management practices to align with Prosci’s refreshed methodology and equipped team members with the newest approaches. This ensured that they used the most current and comprehensive approach to change management. By leveraging a standard methodology, employees had a shared language and framework for understanding change and its importance to their growth as a learning organization.
Enterprise Change Management Center of Excellence
The Oregon Lottery’s Enterprise Change Management Center of Excellence (CoE) became the centralized hub for promoting, embedding, and championing organizational change management practices. Updating their staffing model and moving from part-time to full-time practitioners was also crucial for uniform implementation and adoption of change initiatives.
Results
Fewer Barriers to Adoption
Oregon Lottery’s change management approach includes leveraging peer-support ambassadors to help staff during changes. Because the organization values employees' insights, they provide one change peer-support ambassador for every 15 staff members. This ensures two-way communications and keeps the focus on eliminating barriers as a pathway to progress.
“By making our staff front and center, we’re deepening our connection to what we do each day and the reasons why we perform our work.” —Nina Junco
Increased Adoption and Engagement
By engaging stakeholders and providing thorough training, Oregon Lottery saw higher levels of employee participation and adoption of new systems. In addition to a 95% engagement-survey participation rate, scores show that staff believe the agency is interested in their feedback, supports them, and cares about their well-being.
The agency also saw a 3.2% bump in mean employee engagement scores year-over-year and higher levels of commitment from leadership. Initially, the organization had to “sell” change management on projects. Today, 35% of Oregon Lottery’s leaders are Prosci certified. Across the organization, leaders know and see the value change management brings, and they request it on projects. Change management training is also a coveted employee experience.
Efficient and Effective Change Practices
Integrating change management into everyday practices has made Oregon Lottery a more agile and resilient organization. They have optimized processes, increased adoption of advanced technologies, and streamlined workflows—while growing stronger from change. Successfully integrating Prosci Enterprise Change Management practices clearly demonstrated the effectiveness of structured change management and has been instrumental in the organization’s success.
