Kaiya Enables 6-Week Merger and Acquisition at CHRISTUS Health

Challenge: An Accelerated Timeline for Healthcare Acquisition

CHRISTUS Health, a healthcare system that regularly acquires other facilities, typically has 12-18 months to prepare organizations and people during an acquisition. However, when a bankruptcy situation arose with a potential acquisition, their timeline compressed dramatically to just 6 weeks.

In this urgent scenario, CHRISTUS Health needed to:

Onboard their own people to handle the transition

Prepare systems for integration

Train and welcome new employees from the acquired facility

Solution: Kaiya's AI-Powered Change Expertise

CHRISTUS Health turned to Kaiya, Prosci's AI change management assistant, to navigate this compressed timeline. Kaiya provided:

Rapid change plan creation for sponsors and people leaders

Strategic guidance for communication and training integration

Customized welcome center preparation for new employee orientation

Results: Change Done Right, Even Under Pressure

With Kaiya's support, CHRISTUS Health achieved remarkable results:

Successfully completed the entire acquisition integration in just 6 weeks instead of the typical 12-18 months

Created comprehensive slide decks and orientation materials in a fraction of the normal time

Delivered a seamless welcome experience for new employees, who reported feeling "impressed with how warm they were welcomed"

Maintained high levels of organization and clear communication despite the compressed timeline

The Change Management Difference

CHRISTUS Health’s experience demonstrates how AI-powered change management transforms crisis into opportunity. When unexpected circumstances demanded rapid adaptation, Kaiya became the crucial difference between struggling through change and mastering it.

As Lisa Reynolds, Vice President of Change Management at CHRISTUS Health, notes: "Kaiya has been a game changer" for their organization, with multilingual capabilities that transcend boundaries to deliver consistent change success across their international operations.

By leveraging Kaiya's ability to generate tailored change plans, communication strategies, and training materials in minutes rather than days, CHRISTUS Health turned what could have been a chaotic transition into a showcase of change done right.

About Kaiya

Kaiya is the only AI-powered change management assistant built on Prosci's 25+ years of research and methodology. It helps organizations scale their change capabilities, save significant time on planning and implementation, and focus more energy on the human side of change. With Kaiya, change practitioners report transforming 2-hour tasks into 10-minute accomplishments.

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