Prosci License and Customization Drive Change Success at Chemical Company

A multinational Chemical Company was finding that their initiatives, though successful technically, were stalling because employees weren’t adopting the required changes. Prosci helped develop an ongoing solution to implement a more structured and research-based approach to change management initiatives.

Challenge

The Chemical Company struggled with a significant issue—despite numerous technically successful projects, initiatives were stalling because employees weren’t adopting the required changes. The lack of change adoption was hindering overall project success and negatively impacting operational efficiency.

To speak to the needs of a company culture that was heavily dominated by individuals with an engineering background, the Company realized they needed a more structured and research-based approach to change management. By framing and delivering change methodology in a more logical way, the material would be better received and thus, employees would be far more likely to adopt the desired change behaviors. Prosci was engaged to develop a bespoke and comprehensive change management solution.

Solution

Customize training programs for the engineer-heavy workforce
Acquire 10-year Enterprise Change Management License to ensure continuous access to updated research, tools and resources
Embed Prosci change management methodology in the Company’s existing project management processes, including Agile and Lean
Leverage common language for change using Prosci Methodology to bring unification to nearly 20,000 employees
Deliver internal training to ensure access to change management to everyone in the company

Customized Training and Certification

Prosci offered a bespoke training program that adapted to the Company’s logical and step-by-step methodology. By tailoring information to the Company’s engineering-heavy workforce, Prosci delivered the training in a way that was easier to understand and adopt. The program included a three-day practitioner certification and advanced training tracks.

Enterprise Licensing to Build Internal Capacity

The Company acquired a three-year Prosci license and soon upgraded to a ten-year Enterprise Change Management License to ensure ongoing access to Prosci’s latest vast library of research, proprietary tools, and resources. The licensing also allowed the Company to provide internal Prosci training, resulting in a cost-savings of 75-80% compared to external training sessions.

Integrated Change Management Processes

The Prosci Methodology was integrated into the Company’s various project management processes including Agile, Lean, Six Sigma, and traditional waterfall approaches. This integration ensured there was a change management component in all project evaluations which helped to reinforce consistency and effectiveness in change adopting across multiple different projects.

Results

Unified Language and Process

By adopting and integrating Prosci’s change management methodology, the Company established a common language and process for managing change. This created better alignment and a more structured approach, leading to better project outcomes.

Significant Cost Reductions

The Company was able to reduce training costs by 50% per session based on the initial investment in certification and training materials. Over time, the ability to hold internal training sessions resulted in even more substantial savings and the ability to provide training to more individuals.

Enhanced Change Management Maturity

Effective change management helped the Company support people and remove barriers to adoption that held back progress. The Company saw a 30% increase in change management maturity over the course of several years. The improvement is a strong indicator of the success and acceptance of change management principles across the organization.