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Social Services

1 mins

Improving People-Related Benefits by Introducing Good Change Management Practices

A government social services agency transformed its sector by implementing Prosci change management across 450+ charitable organisations. Through strategic capability building and leadership engagement, they created lasting organisational improvements despite limited resources and unique sector challenges.

Improving People-Related Benefits by Introducing Good Change Management Practices

15,000
Professionals impacted

450+
Social service agencies supported

160+
Change practitioners certified

The Challenge

A government umbrella agency overseeing the social service sector faced a critical transformation imperative. With more than 450 revenue-stretched charitable organisations and 15,000 professionals under their purview, they needed to modernise quickly while working within significant constraints. 

The sector faced unique challenges: most organisations were paper-bound, staffed primarily by specialist practitioners like social workers and psychologists, and managed by lean corporate teams. The agency recognised that without proper change management, their organisational development initiative would struggle to achieve widespread adoption and sustainable results. 

Interested in learning more about how we can help your organisation succeed at change?

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"By building comprehensive change management capability across Singapore's social services sector, we helped modernise operations whilst respecting unique charitable constraints."

— Board Member

Solution 

Understanding the sector's unique needs, we developed a capability-building approach that created lasting change management expertise at every level: 

  • Established internal change management capability within the governing agency to guide sector-wide transformation 
  • Built a network of over 160 certified practitioners across social service agencies 
  • Engaged senior executives and board members to create strong change leadership 
  • Created an active community of practice to sustain momentum and share success 

Building Change Capability  

Starting with the governing agency, Prosci established a foundation of certified change management practitioners who could set standards and provide expert guidance. These pioneers became crucial subject matter experts for the broader organisational development initiative. 

Scaling Across the Sector  

The programme expanded to include social service agencies, resulting in more than 160 certified change practitioners. Some organisations sent up to five team members for certification, demonstrating strong commitment to building internal change capability. 

Engaging Leadership

To ensure sustained success, we conducted targeted awareness workshops for senior executives and board members. These sessions focused on active sponsorship and effective change communication, creating a supportive environment for newly certified practitioners. 

Creating Sustainable Support  

We established a Community of Change Practitioners, facilitating bi-monthly meetups aligned with different phases of the organisational development initiative. This ongoing support system allows practitioners to share experiences, discuss challenges, and maintain momentum. 

Results

Strengthened Change Leadership 

  • Engaged board members and executives as active change sponsors
  • Created clear alignment between organisational development and change management
  • Established strong governance framework for transformation initiatives 

Enhanced Organisational Capability 

  • Trained and certified 160+ change management practitioners
  • Built internal expertise across 450+ social service agencies
  • Created sustainable support system through practitioner community 

Sustainable Impact 

  • Regular community meetups maintain momentum and share best practices
  • Continued partnership provides guidance for new transformation initiatives
  • Custom workshops address specific organisational challenges
  • Practitioners applying methodology to achieve immediate benefits in current projects 
Prosci Singapore

Prosci Singapore has dedicated team of change management professionals to help you achieve your change needs through training, change advisory services, tools and ongoing advice and support throughout Asia.

Published: 03/05/23
Updated: 01/29/25

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