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The Link Between Change Management and Employee Engagement
Understanding and developing the connection between change management and employee engagement will result in a resilient workforce—one that’s ready to adapt to new challenges and contribute to continued business success.
Calculating the ROI of Enterprise Change Management
Demonstrating the ROI of an organisational activity is often an essential consideration when determining future budget spend. Projects and initiatives are scrutinised heavily for their successes and their continuation dependant on financial returns.
Best Practices for Change Management in Healthcare IT
Effective change management in healthcare IT is key to implementing new technologies and systems that improve service, improve patient outcomes, and reduce staff workloads. But with the potential for change fatigue and resistance to change, how can...
What You Need to Know About ADKAR: The Author’s Perspective
The Prosci ADKAR® Model, developed by Jeff Hiatt, is a foundational framework in change management. It represents the journey individuals go through during organizational change. Prosci’s latest publication, The ADKAR Advantage, builds on this...
How To Boost Efficiency With Business Process Reengineering
Businesses must consistently improve and innovate to enhance efficiency, align with strategic goals, and stay competitive. But sometimes, incremental changes to processes and structures don't work and companies require an overhaul.
18 Change Management Interview Questions and Best Answers
According to the Prosci Best Practices in Change Management study benchmarking study, 49% of organizations have change management roles in place.
9 Successful Change Management Examples for Inspiration
Whether you're a new change practitioner or an experienced pro, this guide of helpful change management examples can help you demonstrate its power in several contexts. Share it with others to show change management's value as a tool for resilience,...
9 Change Management Models to Compare
Choosing the right change management model is key to guiding your organization through change successfully. This helps you achieve the high adoption levels leaders want, so you can show return on investment (ROI) and other important organizational...
Lean Change Management and ADKAR: Managing Modern Change
Change is a constant in today’s organizations, with 60% of C-suite leaders seeing it as an opportunity. However, capitalizing on that opportunity demands ongoing adaptation and improvement. To succeed, organizations need to minimize inefficiencies,...
Is the Change Curve Right for Your Organization’s Needs?
Adopting organizational change is an emotional process for employees, which is where the Change Curve can help. It’s a model that breaks down an individual’s emotional experience throughout organizational change.
Understanding Organizational Change Management Strategies
At Prosci, organizational change management goes beyond systems and technology—it’s about people. While "change management" may be defined differently across industries, our focus is always on the people side of change.
Compare Change Management Tools: Why Prosci Stands Out
Companies often conflate models, methodologies, technologies and other resources to make their change management tools appear to be all you need to drive successful change. Don't be fooled.
How To Be a Successful Digital Transformation Leader
Digital transformation is a complex, high-risk organizational change that impacts an entire enterprise. A strong digital transformation leader is essential to guide the process, make critical decisions and drive adoption.
How to Enable Change Success With Your Interim CEO
Is your organization facing a leadership gap? An interim CEO can provide the stability and guidance to tackle crises and drive change during this time.
The Role of the Change Manager
Research shows that permanent change management jobs are becoming common in organizations. Here's an overview of how the change management job market has evolved to meet growing demand.
7 Digital Adoption Strategies That Boost Business Success
Beware of the digital adoption trap. New technologies promise greater productivity—45% of respondents in our Best Practices in Change Management – 12th edition research cite technology and digital transformation as the top change today. Yet digital...
Lost Without a Map? A Change Strategy to Guide Your Success
Developing a change management strategy provides direction and purpose for all other change management activities. By outlining the unique characteristics of the change and its risks and potential resistance, change practitioners set themselves and...
Prosci Kaiya vs. Other AI: Change Management in Focus
Did you know that 61% of change practitioners believe that projects using AI are more likely to succeed than those without it? This number underscores a growing consensus: AI tools significantly impact the effectiveness of change management.
How to Start Change Management as a Communications Professional
Navigating change management as a communications professional takes far more than excellent communication skills. You are already adept at crafting messages that resonate with your audience. But what happens when your company asks you to step into...
Mastering Change Leadership in Enterprise-Level Companies
Change is inevitable, but positive transformation starts with good leadership. Organizations thrive or flounder based on their ability to adapt. And steering professionals through change successfully requires the right resources and competent change...
Unlock Value With This IT Change Management Process Guide
Over the coming years, the AI market is predicted to grow from $45 billion to $207 billion. Companies that successfully integrate AI and other cutting-edge IT systems will benefit immensely from the investments. And effective change management makes...
Change Management Process
Change management is crucial for successful organizational change. Our research shows that businesses that apply effective change management are up to seven times more likely to reach their project objectives.
How To Improve Your M&A Cultural Integration for Success
M&A (merger and acquisition) cultural integration is one of the key pillars of success when combining organizations. But M&A practitioners often say cultural fit is the primary reason their deals fail. So, how do you ensure a smooth cultural...
How You Can Enact Change Theory in Higher Education
Change theory, a field in education that has evolved significantly over the past century, offers invaluable insights into the intricate process of implementing change at an individual and organizational level.
Organizational Transformation: What It Is and How To Succeed
Agile and innovative organizations need to consistently change their work processes, structures or culture to stay competitive. Although leaders can plan new goals or alter processes, successful organizational transformation relies on changing how...
Use the ADKAR Model in Healthcare for Change Success
Managing change successfully is essential for healthcare organizations. If change isn’t managed responsibly, it can impact patient health and safety. The good news is that applying the Prosci ADKAR® Model in healthcare provides structure and...
Change Agents: Catalysts for Organizational Growth
Thirty percent of organizational leaders reported that resistance to change is one of the top barriers to a successful change initiative—regardless of the industry. Thankfully, key leaders within your organization can act as change agents to promote...
How ADKAR Improves Change Management for Layoffs
Effective change management for layoffs and reductions in force (RIF) is essential, no matter the reason for the change. Here’s how the ADKAR Model helps.
How Change Management Can Drive Inclusion in the Workplace
Inclusion in the workplace ensures that a diverse workforce, including employees of different ages, religions, beliefs, sexual orientations and identities, can work without friction. Creating an inclusive culture requires change, a move away from...
Tips on How to Effectively Manage Change in the Workplace
Organizations today are experiencing more change at a faster rate, and Prosci research reflects the growing trend. How can organizations be successful?
ADKAR vs Kotter: Which Change Model Should You Choose?
Do you take a top-down or a bottom-up approach when driving organizational change? While the Kotter 8-Step Process focuses on a leader’s perspective, the research-based Prosci ADKAR® Model enables you to drive change more effectively by supporting...
Overcome Resistance to ERP Systems Changes With ADKAR
Investing in Enterprise Resource Planning (ERP) software can unify your business information resources, improve productivity, and create other long-term benefits. However, adoption challenges and resistance often create unforeseen risks and detract...
Change Management for Human Resources Professionals
A seamless and efficient change management process is the ideal solution for every organization. But it’s not always easy. The good news is that aligning HR with change management processes helps you overcome many common challenges.
5 Tips for Better Change Management Communication (+ Free Resources)
Change is constant. In fact, recent findings suggest that 75% of businesses predict more change over the next three years. In reality, half of the initatives failed and only 34% were clear successes, and weak change management communication was a...
Metrics for Measuring Change Management
Change practitioners are increasingly expected to measure the contribution of their change management activities to achieving success on projects. If you aren’t doing so, you should start. Why? Prosci research shows a strong correlation between...
Empower and Drive Change Management in Higher Education
Research consistently supports the need to align leadership approaches with the unique needs of faculty, staff and students to achieve success. But,according to the National Student Clearinghouse, universities and colleges face challenges on a much...
The Strategic Imperative of Sustainment in Change Management
As an organizational leader, you understand that transformation is a journey; it's not episodic. But the test of success actually lies in the ability to sustain change, so your organization can realize the future state you envision. Simply put,...
6 Reasons Why Change Management Fails and How To Avoid Them
It’s commonly said that 70% of change initiatives fail, and there are many reasons why. Change is inevitable for most organizations, but an effective change management strategy and plan helps you to prepare leaders and employees for success.
How to Successfully Navigate Culture Change Management
Over 20 years, we've learned that changing a company's culture is tough. Often, new plans fail because people aren’t on board—and some don’t even get along. This is where good culture change management helps.
7 Ways to Improve Change Management in Healthcare
Change leaders in healthcare face significant pressure today with the volume and pace of changes taking place in hospitals, clinics and other healthcare settings. To manage the tension between day-to-day realities and setting up teams for long-term...
What Is Change Management in Healthcare?
It's often said that 70% of organizational change initiatives fall short. Yet, Prosci research shows that effective change management can address many change-related problems in healthcare.
Agile Change Management: Valuable Insights for Project Adaptability
Agile change management is essential when working on complex projects. It follows the Agile Manifesto's value of welcoming change, which is great for projects with many connected parts and changing situations.
3 Essential Change Management Strategies in Healthcare
Change is inevitable in healthcare. If not managed properly, these changes can negatively impact patient care quality, disrupt day-to-day operations, and reduce employee morale. Change management strategies in healthcare are the solution.
Psychology of Change: Building Change-Ready Organizations
Employees often feel anxious about change. For an organizational change to be successful, leaders and practitioners should focus on the psychology of change and then use these concepts to motivate and encourage employees to adopt a new way of...
What Is Corporate Restructuring? Process, Examples & More
Corporate restructuring significantly changes the structure of an organization and its business processes. It’s typically driven by internal and external drivers, current conditions and future goals. Effective change management is a critical to...
How Change Management in EHR Implementation Operates
Adopting a new EHR solution or overhauling your system is a complex process for leaders and employees. Change management in EHR implementation is key to ensuring the new system is successfully adopted.
AI in Change Management: Early Findings
The role of Artificial Intelligence (AI) in the practice of organizational change management continues to impact change practitioners and their work. At Prosci, we’re conducting research to understand its impact on our discipline, including how...
Digital Transformation Management: An Insightful Guide
Digital transformation management is a holistic approach integrating advanced digital technology across all business areas, fundamentally reshaping operations and driving enhanced value.
Change Management for Sustainability
Sustainability has transitioned from a "nice-to-have" to a critical business imperative. Senior leaders are increasingly tasked by shareholders and other stakeholders with developing and implementing a sustainability strategy, which requires...
20 Change Management Questions Employees Ask and How To Answer Them
You need employee buy-in to manage change effectively, but getting them on board can be challenging. They have genuine concerns about changing what they know, how it will impact their day-to-day work, and whether a change is worth adopting.
Why Strategic Alignment is Essential to Enterprise Change Planning
Change is inevitable and critical for forward progress. Strategic alignment is an intricate process that relies on cross-functional collaboration to help you make a successful change.
Create a Hybrid Workplace Strategy for Success
Hybrid work isn’t going anywhere. In fact, Q4 of 2022 saw 53% of workers using a hybrid model, up from 18% in Q2 of 2020. Why? People want a better work-life balance—and splitting their time between working at home and the office can help them...
Change Management Trends Outlook: 2024 and Beyond
Key trends in 2024 are reshaping the way organizations manage change. From AI technology and digital transformation to regulatory compliance and talent retention, today's trends will have significant impacts on your organization and people for years...
What Business Diversity Means and Its Importance for Change
A diverse workplace can improve your business. But it’s not always easy to implement cultural diversity in companies. You can experience resistance behaviors, confusion, and a lack of understanding—making it hard to enact change.
Checklist for Your Change Management Approach
How do you know if your change management approach will enable you to succeed? We’ve created high-level checklist to guide you through key elements of your change management approach:
Build Sponsor Desire for Change Management by Tapping Into Beliefs
Change practitioners often tell us they struggle with building Desire in sponsors. It’s a common challenge cited in our research. But you can tap into sponsor beliefs to help them build Desire to participate and support a change. Here’s how.
Integrate Organization Development And Change Management
The business world is dynamic—integrating organization development (OD) and change management (CM) is key to navigating change and driving growth.
The Case for Resistance Prevention in Change Management
When implementing change, many organizations commit considerable time, effort and resources to responding to resistance. However, it can be very difficult to mitigate resistance once it becomes a widespread and growing response from members of...
Managing Disruptive Changes in Higher Education
What happens if you install a new LMS that students and faculty refuse to adopt and use? What if employees in finance develop a manual workaround for the new multi-million-dollar ERP system? What if you implement new course scheduling systems and...
What CFOs Need to Know Before Selecting ERP Systems
In the rush of decision-making and daily operations, it can be easy to focus solely on the technical aspects of implementing an Enterprise Resource Planning (ERP) system. Although it is a strategic priority for many CFOs, implementing a cloud-based...
How to Get Support and Funding for Change Management Training
If you’re ready to earn change management certification but need buy-in and financial support from yourorganization, you need to present a convincing case for its value.
5 Tips for Adapting Change Management to Agile CRM Projects
How should you adapt change management for an Agile or other iterative project approach? Your journey may begin with a single important project, like a customer relationship management (CRM) system implementation. Under normal circumstances, it’s...
Does Your Project Need a Change Agent Network?
Are you managing a change project or initiative, and struggling to engage impacted individuals and groups in the change process? If you answered “yes,” your change might benefit from establishing a change agent network.
How to Lead Change Effectively During Uncertainty
Managing change during uncertainty can cause us to feel overwhelmed and powerless. But grounding our thoughts in what we already know about effective change can unlock creativity and the ability to problem-solve in our brains. Grounding our thinking...
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes. When it comes to managing change, customer success teams typically use “lighter-weight”...
How a Prosci License Helps Organizations Succeed at Change
Many industry-leading organizations today are building change competency and solidifying their change management approach with a Prosci license.
How to Weave Change Capabilities Into Your Work
How do organizations improve in change management? How can you get people to engage more with change management? Every organization is unique, with different levels of change management maturity, influence and control. No matter your circumstances,...
Managing Change Should Be a Natural Part of a Leader’s Job, but Is It?
I read an article in the Harvard Business Review, which said that change management is or should be just a natural part of management. But it very often isn't. That means we've got to encourage and help organizations to develop leadership...
Effective Change Management Begins With a Compelling Why
Crafting a compelling why for your change is more important than ever. As a change practitioner, you know that clear and concise messages are essential for helping people through any change. But it takes a clear, concise message with a compelling...
Global Insights About Organizational Change
Leaders everywhere continue to reshape their approaches to meet the changing needs of their organizations. Although the pandemic is officially over, there is still important work to do to help organizations and individuals continually adapt.
Financial Services Leader Drives High Adoption of Workday System
This innovative company is one of the top investment management firms in the U.S. To continue to evolve in its competitive, high-growth industry, it needed a structured, scalable change management solution.
6 Things We Know About Results and Change
What do we know already about results and how change happens? How do we adapt and adjust our knowledge to better serve us in the changing world we live in today?
ADKAR is a Change Management Model, Not a Methodology
Organizations and change practitioners around the world use the Prosci ADKAR Model because of its simplicity and effectiveness for preparing, equipping and supporting people to successfully transition through changes. As a result of ADKAR's...
How AXA Spain Created a Change Management Office to Drive Success
Experiencing several changes in one part of an organization is not easy. Imagine, then, going through several changes concurrently throughout an entire organization. That is what happened to the Spanish unit of AXA, a French multinational...
ERP System Launches Enterprise Change Management at Sunflower Electric
How can you get leaders to support enterprise change management in your organization? For Sunflower Electric, it started with one successful project. What project managers intended to be training and communications for an ERP system implementation...
How To Manage Technology Changes Holistically
Most people think about change management for technology as implementing software and training on how to use it. But it's not just about that. It's about looking at the full business solution, including changes to the processes and tasks that will...
Assessing Your Organizational Change Management Capabilities
Does your organization struggle to demonstrate measurable progress on your efforts to build change management capabilities? Assessing your organization in five observable and measurable areas will reveal your organizational change management...
6 Notable Shifts in the Best Practices in Change Management
The 12th Edition of the Best Practices in Change Management study reveals reliable insights for change professionals. So reliable, some may think of the best practices a bit like an almanac for the change management discipline. However, the study...
Using Plain Language Questions to Enable More Effective Change
Like any discipline, change management has a distinct language. This language enables practitioners to communicate clearly, consistently and effectively about what a change means in terms of working differently, anticipated impacts, desired goals,...
The Correlation Between Change Management and Project Success
Despite the growth of change management as a discipline and an increased understanding of its value, many professionals find it challenging to get support for it in their organizations. Fortunately, Prosci research reveals change management's clear...
It's Time to Reframe Resistance in Change Management
Often as change managers, we think of resistance as a problem. But, instead of viewing resistance to change as a negative response to be overcome or minimized, we need to view it as an opportunity to listen, understand, and bring people along on the...
Best Practices in Change Management
Prosci has researched change management best practices for more than 25 years. For every edition of the Best Practices in Change Management report, we ask our study participants, “What are the greatest contributors to a successful change management...
How to Budget for Change Management
When it comes to money, change management isn’t cheap. You're looking at around 10% of project costs in large programs. And if you're dealing with projects worth over ten million dollars, you're looking at change management expenses in the millions....
How to Implement Change Management on a Global Scale
Is your organization managing more changes that impact stakeholders in other areas of the world? In today’s global marketplace, organizations that can change more effectively increase their opportunities and competitive advantage, which makes a...
Why is Change Management Important for Program Management?
Today, many organizations are embarking on more complex, interdependent and technically challenging change programs than they have undertaken previously. And because project teams are under pressure to roll out multiple urgent changes, they often...
How to Manage Resistance to Desirable Change
Change management comprises many strategies, tools and techniques for managing the people side of change, and resistance management is a critical aspect of the work. That's because resistant behaviors are a natural response to change that all people...
Creating Successful Coaching With the ADKAR Model
The success of any organizational change depends on impacted people and teams adopting new behaviors or responsibilities. But nothing will happen without coaching from people managers.
Why Organizations Need To Make Change Management a Core Competency
When you build organizational change management competency, also known as enterprise change management (ECM), you target the foundation of how the organization operates, as well as how individuals in the organization relate to change. Building the...
How to Grow and Improve as a Change Practitioner
Now that you’ve earned Prosci Change Management Certification, how do you start managing your first change in your organization? Although you have the foundation and tools to make an impact on projects, do you really want to start with a complex,...
Prosci Expands Global Presence Through Acquisition of Nexum
We’ve been building our global presence in recent years—extending our reach into new markets across North America, South America, Australia and New Zealand. Today, we’re thrilled to announce the acquisition of our European partner Nexum Group SRL...
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management research reveals that 88% of participants find cultural awareness to be important or very important to a change management initiative.
5 Key Roles of People Managers in Leading Change
During my change management career, I have trained, coached and collaborated with hundreds of people managers on how to lead change effectively. And I have developed a deep appreciation for how important people managers are to successfully...
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the stage to deliver a successful outcome. But when the performer is a busy executive in high demand for high-priority activities, how do you make sure your...
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated discipline driven by structure, rigor, process and deliverables. Today, leading organizations are shifting from applying change management on a...
Building an Agile Culture Through Digital Transformation in Africa
Sub-Saharan Africa is home to the world’s youngest population—one that is increasingly well-educated, innovative and entrepreneurial—and they want technology-driven workplaces. As hybrid modes of working became common here and around the world,...
Interactive Report: Research on Impactful Actions for Change Success
The pandemic is reshaping the future of change management. To help practitioners understand how to succeed in the new landscape, Prosci conducted a deep-dive study of the Top Contributors to Change Success in a Post-Pandemic World. Today, as we...
How Empathy Mapping Helps When Redeploying Workers
Redeploying workers into new roles is an increasingly common challenge for change practitioners, and it often happens during a crisis. But no matter how urgently a change is needed, designing and implementing solutions without understanding the...
5 Tips For Developing People Managers as Leaders of Change
Becoming a great leader of change involves learning how to prepare and equip others during change. When you enable people managers with the right knowledge, tools and support, they can grow into well-equipped allies who will engage with their teams...
Why You Need an Individual Change Model
When we think of change management, we typically envision the actions we take, such as communicating, building sponsorship, managing resistance, etc. However, one of the keys to successfully managing change is using an individual change model.
Research on Emergent Contributors to Successful Change
During our 2023 research study on the Top Contributors to Change Success in a Post-Pandemic World, we also asked participants to comment on emergent contributors—those new contributors starting to impact our change management work. I find a few of...
Boosting Higher Ed Project Success with the Prosci Methodology
Hear from change leaders from three institutions to learn about their change journeys and the benefits of change management for their projects and institutions. We'll cover how they started with change management, key insights, lessons learned, and future opportunities. Learn how they used the Prosci Methodology and worked with the Prosci team to develop lasting organizational change capabilities. Leave with insights and practical tips for enhancing adoption and readiness in your change initiatives.
Unexpected Strategies for Effective Collaboration with Executives
Step into the minds of 300+ executives and gain unexpected insights to enhance your collaborations with executive sponsors. Learn how executives measure success and identify the key differentiators between successful and unsuccessful projects. Uncover the obstacles to project success and the sources they rely on for industry knowledge. Find out what executives want to know from their peers and the support they expect from project teams. Equip yourself with actionable strategies that challenge conventional wisdom and transform your approach to collaborating with executive sponsors.
What is Change Management and Why it Matters
Change is accelerating across industries, yet research shows too many projects fail to achieve desired outcomes due to poor change management. Watch this introductory session to clearly understand what change management is and how it sets organizations up for transformation success. We will debunk common misperceptions, discuss business impacts, and introduce an easy-to-understand framework. Learn how to start applying change management for positive project and organizational results.
Applying ADKAR to AI Adoption Challenges
Are you helping your organization investigate and apply AI technologies? Even if you’re approaching it with a healthy skepticism, AI presents significant change challenges for most organizations. Whether you want to achieve productivity gains or develop new customer solutions, generative AI is a technology—and the ultimate value will result from people adopting and using the solutions. Join Prosci Chief Innovation Officer Tim Creasey for an interactive session where we will co-create an ADKAR Force Field Analysis to better equip your organization’s people for the waves of change to come.
Catalyze Change Success Through Your Everyday Work
Are you striving to build a change-capable organization but feel daunted by the magnitude of the effort? The key to success is not in managing more change—it’s in harnessing your existing work. Watch this webinar for an enlightening conversation led by Head of Product, Susie Taylor, and Principal Change Advisor, Evelyn Williams, as they demonstrate how to transform your daily activities into powerful "capability catalysts." During this event, you will also learn how to shape your organization’s change maturity purposefully while exploring strategies from prominent organizations that have achieved change success.
Level: Intermediate to Advanced
This webinar is for: Change Practitioners, Program Managers, and Leaders driving change at large, complex organizations
Leading Insights: Change Management in Canadian Healthcare
The Canadian healthcare environment continues to grapple with significant technological and cultural shifts—from COVID-19 impacts and staffing shortages to change fatigue and regulatory mandates. To be successful, leaders are developing ways to integrate changes mindfully across teams in a complex multi-centered environment.
Exploring the Research To Increase Your Impact
Have you heard the news? Prosci’s Best Practices in Change Management – 12th Edition report is revolutionizing the way change practitioners apply change management research! Far more than a snapshot of the discipline’s current state, our new interface is a gateway to interactive, personalized insights that will transform your change initiatives and practice. During this exclusive webinar, we will share some of the latest research findings and teach you how to conduct your own “me-search” to explore industry and individual benchmarks, compare data, and generate the insights that matter most to you. Join Scott Anderson and Tim Creasey for this exciting journey through the evolution of change management as we celebrate 25 years of Prosci research.
Craft Your Change Management Career
Do you want to move into or move forward in the change management profession? In this interactive webinar, Karen Ball, Prosci’s EVP of Research, Product & Marketing explores eight essential skills for success in the discipline, along with common roles, mindsets and toolkits. She also shares research and data on the change management profession and engages participants to co-create new findings to unlock and accelerate career success. Join in to learn immediately actionable steps for crafting and advancing your aspirations in this growing and rewarding field.
Level: All levels
This webinar is for: Change practitioners at any stage in their career.
Define Change Impact to Accelerate Adoption
We typically think about change at the project level—implementing a new ERP system, enabling a company acquisition, or optimizing work processes. But change happens at the individual level. We must clearly define and quantify the impacts of a change on people and groups, so we’re equipped to empathize with and support them effectively. Join Lisa Kempton, Director of Development, to learn how to apply Prosci’s 10 Aspects of Change Impact model to a project, and improve the results and outcomes of your change initiatives.
How To Design A Change Management Office (CMO)
Creating a formal change management office (CMO) may be the key that unlocks change success in your organization. CMOs come in all shapes and sizes. Although there is no definitive guide, asking the right questions helps you understand where a CMO fits in your organization and which structure best suits your unique needs when building change capabilities. Join Tim Creasey in this engaging webinar to learn how to design and build a CMO from the ground up, or improve an existing structure, to achieve your enterprise change management goals.
Level: Intermediate to Advanced
Who should attend: Enterprise change management leaders, change practitioners eager for a unified organizational change management approach, process improvement experts, business leaders responsible for centers of change, and anyone interested in understanding how change management support existing organizational capabilities.
How To Build Organizational Change Capability A Panel Discussion
Are you looking for real-world examples of how organizations build enterprise change management (ECM) capability? In a previous webinar, Tim Creasey presented the framework, tools and conversations needed to develop an ECM capability in your organization. This webinar takes the next step by demonstrating how to apply the concepts immediately to your ECM journey. Webinar host Dan Olson, Sr. Principal of Customer Engagement, moderates a panel of Prosci Change Advisors with more than five decades of combined experience in change management. Discover how these change management experts are helping clients put ECM theory into practice, enabling their growth into change-ready organizations.
Level: Intermediate to Advanced
Who’s this for: Change leaders, HR leaders, project leaders, executives, and anyone tasked with deploying a standardized approach to change management across an organization
Defining the Value of Change Management
Prosci research consistently shows that applying excellent change management enables organizations to achieve more successful change. Yet, some change practitioners struggle to get the support and investment they need for change management on projects because it’s still considered a “nice to have.” In this interactive webinar, Tim Creasey teaches you how to change the conversation and define change management’s value through different lenses, including return-on-investment. You will come away with a step-by-step approach for quantifying change management's contribution to a project, and learn how to lead a conversation with internal stakeholders about the value change management brings to your organization.
Level: Intermediate to Advanced
Who should attend: Change leaders from organizations that are newer to change management, or organizations where change management is a “nice to have” on projects.
3 Fundamental Skills to Have in Your Personal "Change Toolkit"
Change is happening all around us, and putting three fundamental skills into your personal “change toolkit” will help you thrive through the uncertainty. This webinar introduces you to the mindset shift and toolset required to build the right skills and confidently say, “I can individually thrive in change,” “I can fulfill my role in change,” and “I can initiate and successfully manage change.” Join Karen Ball, Prosci’s EVP of Research, Product & Marketing to explore an interactive and self-reflective discussion leveraging Prosci research insights, as well as the ADKAR Model—a powerful yet simple model for facilitating individual change.
Level: Beginner and Intermediate
Who’s this for: Anyone who is new to managing change, change practitioners with less than 5 years of experience, experienced change practitioners looking for a refresh, and managers and leaders of employees impacted by significant changes.
How To Manage Your Triple Constraint With Change Principles
Project managers face increasing pressure to deliver strong results on time, under budget and fully scoped. Yet, each aspect of this “triple constraint” has unique challenges. In this focused webinar, we'll explore and apply the best practices in organizational change management that have been proven to increase your effectiveness as a project manager. Whether you discover a fresh approach to engaging with your sponsor about scope or a communications approach that gets your project updates opened and read, this session will equip you with easy-to-use tools to add value to your projects immediately.
Level: Beginner to Intermediate
Who’s this for: Project/Program managers, project teams, and anyone responsible for delivering results on a critical initiative.
10 Ideas That Shaped My ECM Journey
Deploying enterprise change management (ECM) can be a complex and lonely undertaking. Fortunately, you have Prosci and a community of like-minded professionals to learn from! Join Prosci Director of Development, Scott Anderson, for a webinar on navigating the ECM journey. He’ll his share his real-world experiences as former Enterprise Change Manager for Western Governors University (WGU), including the concepts that shaped and accelerated his work building enterprise change capability there. Prepare to be inspired by practical ideas you can apply to your own ECM deployment journey.
Level: All levels
Who’s this for: ECM Deployment Leaders, Advanced Change Practitioners, anyone tasked with deploying change management across an organization
How to Build Change Capability With Structure and Intent (60 minutes)
Developing Enterprise Change Management (ECM) capability requires structure and intent. Applying change management on many individual projects or initiatives won’t accomplish your goal—an important mindset shift must occur. Join Tim Creasey, Prosci’s Chief Innovation Officer, for an interactive webinar to learn the framework, tools and conversations needed to develop a true ECM capability in your organization.
Level: Beginner to Intermediate
Who’s this for: Change leaders, HR leaders, project leaders, and anyone tasked with deploying a standardized approach to change management across an organization
Introduction to the Prosci Change Triangle (PCT) Model (30 Minutes)
The PCT Model is a simple yet powerful framework for understanding the four critical aspects of any successful change effort: Success, Leadership/Sponsorship, Project Management and Change Management. Used by thousands of change leaders around the world, the PCT Model informs actions to improve project health throughout the lifecycle of your initiative. To learn more, join us for this 30-minute webinar where we will reveal the why, what, how, who, and when of the PCT Model.
Level: Foundational
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in understanding how to assess and improve project health.
Introduction to ADKAR (30 Minutes)
“ADKAR” is an acronym for the five outcomes an individual needs to achieve for a change to be successful: Awareness, Desire, Knowledge, Ability and Reinforcement. Developed nearly two decades ago, the Prosci ADKAR® Model is used by thousands of change leaders around the world to guide individuals through change while addressing roadblocks or barrier points along the way. In this 30-minute webinar, you will learn about the ADKAR Model, why it’s so powerful, and how it can be used to unlock individual change.
Level: Foundational
Who should watch: Change practitioners, project managers, business leaders, and anyone interested in a quick overview of individual change concepts.
Change Management Pairs With _______
“Change management pairs nicely with...” is an open-ended statement with huge potential. It helps us imagine how change management comes alongside innovation, design thinking, project management, leadership and more. This year, Tim Creasey, Chief Innovation Officer, was a guest speaker on numerous podcasts focused on supporting people through change and getting the most out of other disciplines and initiatives. In this webinar, Tim will lead the conversation sharing insights and inspiration from his podcast experiences to close out 2021 and help us welcome 2022 with energy and excitement.
Change Management Takes Change Management
“Change management takes change management” means you are applying change management principles to “doing change management” as the change being introduced. Join Karen Ball, EVP of Development and Marketing, and Susanne Gross, Engagement Leader and Senior Change Advisor, to learn what to do when the change you are trying to manage is getting others to buy in to change management. In this interactive webinar, we will apply Prosci models and have a conversation about removing blockers and creating momentum for “doing change management” with a focus on practical and actionable guidance.
Activating Sponsors
The fact that effective sponsorship is a top contributor to change success is no surprise. Neither is the fact that many change practitioners still struggle to get the caliber of sponsorship they need from senior leaders. In this webinar, Tim Creasey will guide you through specific actions you can take to enlist (with context and language), engage (in a symbiotic relationship), and empower (by building competencies) the leaders you need to step up as great change sponsors.
Measuring Impact
Defining success for your change initiative is a critical first step for measuring the contribution of change management to benefits realization. Your primary sponsor should be actively involved in defining success and to obtain their involvement you need to be able to explain the concept of “benefits contribution” to them in a compelling manner. In this interactive webinar, Lisa Kempton and Andrew Horlick will explain the why, what, how and when of defining and measuring success.
Advancing Your Practice Through Digital Resources and Tools
Explore Prosci’s new family of cloud-based digital resources and tools, the Prosci Hub Solution Suite. We are excited to share these innovations and the ways they enable you to leverage Prosci research insights, build new knowledge and skills, gather data for change projects and initiatives, and target “best next steps” for more successful change outcomes. Take a deep dive into Proxima, Knowledge Hub, and Research Hub and learn how they can help you take your change management practice to the next level.
The Prosci Methodology
You’ve heard of the ADKAR Model, but did you know there’s much more to the Prosci Methodology? The Prosci Change Triangle (PCT) Model, the Prosci 3-Phase Process, and the ADKAR Model comprise the Prosci Methodology, which is used by more than 80,000 change practitioners around the globe. Whether you’re a seasoned practitioner or just starting your career, you want to watch this webinar!
Stop Talking About What You Do and Start Talking About What You Deliver
If you ever struggle to get buy-in and commitment to change management; if you feel challenged about the value and importance of change management; if you are tired of being the last on the agenda and the first off the agenda – don’t miss this webinar. Learn how to gain credibility and commitment by changing how you talk about change management. By shifting from talking about “what you do” to talking about “what you deliver” – you can earn a permanent seat at the table and show the value of change management within the context of project success.
Project Management and Change Management - An Integrated Approach
The PCT Model depicts the critical nature of the interrelationship between project management and change management. In this interactive webinar, we will dive deeper into the importance of these complementary disciplines that share a common objective – change success. Come with a project in mind to explore four key dimensions of integration: people, process, tools, and results.
Prosci Change Management Success Story Showcase
Learn how Prosci clients are applying change management best practices to improve project outcomes and build change capability. In this interactive webinar, we will explore key themes and common challenges in real-world projects and change initiatives. Learn from change leaders around the world by exploring the decisions they made and the actions they took to achieve successful change outcomes.
Five Tenets of Change Management
How can you position change management as essential for projects and change initiatives? In this webinar we will explore Prosci’s 5 Tenets of Change Management and make a direct connection between the people side of change and successful outcomes. Each of the tenets – a principle or belief held to be true – builds on the others, and together they form the basis for the ‘why’ and ‘what’ of change management in a simple, logical, and compelling way. You will complete a real-time exercise you can use in your next “Why Change Management?” discussion.
Connect and Activate Your Change Roles
Change management requires people in key roles to engage with a change and coordinate their efforts in defined ways. From the highest levels of leadership to front-line employees, each role has a significant impact on success. Join Karen McGee, Prosci Master Instructor and seasoned change practitioner, to learn how to identify and recruit the right individuals in your organization and then activate their roles effectively using the Prosci ADKAR Model.
Change Enabling Systems and Multilingual Change Leaders
A change-enabling system is a platform of disciplines that coordinates with change management to help organizations execute their unique changes successfully. Given the many options available, today’s business leaders need a “multilingual” understanding of disciplines, so they can build collaborative platforms that truly activate their unique change-enabling systems. Join Tim Creasey as he presents his cutting-edge research on change-enabling systems and multilingual change leadership.
An Executive's Perspective on Building Change Capability
What does it mean to build and deploy enterprise change capability as an executive? Learn from Bryan Fontaine, Executive Vice President, Global Operations and Corporate Development Engineering for Bose Corporation, and Scott McAllister, CEO of Prosci. During this Q&A webinar, Bryan and Scott will discuss what it takes to make a strategic investment in change management and how to lead your workforce through transformations while minimizing negative impacts. We’re saving time for you too. Come prepared with those important questions you have always wanted an executive to answer.
Organizational Agility: A Strategic Imperative
With an ever-increasing velocity of change and greater demand to achieve expected results, organizations that develop agility as a core competency set themselves apart from competitors and succeed at adapting to continually shifting market demands. In this webinar we explore why change agility is critical, how you can identify your strengths and weaknesses, and ways to improve.
The Link Between Change Management and Employee Engagement
Understanding and developing the connection between change management and employee engagement will result in a resilient workforce—one that’s ready to adapt to new challenges and contribute to continued business success.
Calculating the ROI of Enterprise Change Management
Demonstrating the ROI of an organisational activity is often an essential consideration when determining future budget spend. Projects and initiatives are scrutinised heavily for their successes and their continuation dependant on financial returns.
Best Practices for Change Management in Healthcare IT
Effective change management in healthcare IT is key to implementing new technologies and systems that improve service, improve patient outcomes, and reduce staff workloads. But with the potential for change fatigue and resistance to change, how can...
What You Need to Know About ADKAR: The Author’s Perspective
The Prosci ADKAR® Model, developed by Jeff Hiatt, is a foundational framework in change management. It represents the journey individuals go through during organizational change. Prosci’s latest publication, The ADKAR Advantage, builds on this...
How To Boost Efficiency With Business Process Reengineering
Businesses must consistently improve and innovate to enhance efficiency, align with strategic goals, and stay competitive. But sometimes, incremental changes to processes and structures don't work and companies require an overhaul.
18 Change Management Interview Questions and Best Answers
According to the Prosci Best Practices in Change Management study benchmarking study, 49% of organizations have change management roles in place.
9 Successful Change Management Examples for Inspiration
Whether you're a new change practitioner or an experienced pro, this guide of helpful change management examples can help you demonstrate its power in several contexts. Share it with others to show change management's value as a tool for resilience,...
9 Change Management Models to Compare
Choosing the right change management model is key to guiding your organization through change successfully. This helps you achieve the high adoption levels leaders want, so you can show return on investment (ROI) and other important organizational...
Lean Change Management and ADKAR: Managing Modern Change
Change is a constant in today’s organizations, with 60% of C-suite leaders seeing it as an opportunity. However, capitalizing on that opportunity demands ongoing adaptation and improvement. To succeed, organizations need to minimize inefficiencies,...
Is the Change Curve Right for Your Organization’s Needs?
Adopting organizational change is an emotional process for employees, which is where the Change Curve can help. It’s a model that breaks down an individual’s emotional experience throughout organizational change.
Understanding Organizational Change Management Strategies
At Prosci, organizational change management goes beyond systems and technology—it’s about people. While "change management" may be defined differently across industries, our focus is always on the people side of change.
Compare Change Management Tools: Why Prosci Stands Out
Companies often conflate models, methodologies, technologies and other resources to make their change management tools appear to be all you need to drive successful change. Don't be fooled.
How To Be a Successful Digital Transformation Leader
Digital transformation is a complex, high-risk organizational change that impacts an entire enterprise. A strong digital transformation leader is essential to guide the process, make critical decisions and drive adoption.
How to Enable Change Success With Your Interim CEO
Is your organization facing a leadership gap? An interim CEO can provide the stability and guidance to tackle crises and drive change during this time.
The Role of the Change Manager
Research shows that permanent change management jobs are becoming common in organizations. Here's an overview of how the change management job market has evolved to meet growing demand.
7 Digital Adoption Strategies That Boost Business Success
Beware of the digital adoption trap. New technologies promise greater productivity—45% of respondents in our Best Practices in Change Management – 12th edition research cite technology and digital transformation as the top change today. Yet digital...
Lost Without a Map? A Change Strategy to Guide Your Success
Developing a change management strategy provides direction and purpose for all other change management activities. By outlining the unique characteristics of the change and its risks and potential resistance, change practitioners set themselves and...
Prosci Kaiya vs. Other AI: Change Management in Focus
Did you know that 61% of change practitioners believe that projects using AI are more likely to succeed than those without it? This number underscores a growing consensus: AI tools significantly impact the effectiveness of change management.
How to Start Change Management as a Communications Professional
Navigating change management as a communications professional takes far more than excellent communication skills. You are already adept at crafting messages that resonate with your audience. But what happens when your company asks you to step into...
Mastering Change Leadership in Enterprise-Level Companies
Change is inevitable, but positive transformation starts with good leadership. Organizations thrive or flounder based on their ability to adapt. And steering professionals through change successfully requires the right resources and competent change...
Unlock Value With This IT Change Management Process Guide
Over the coming years, the AI market is predicted to grow from $45 billion to $207 billion. Companies that successfully integrate AI and other cutting-edge IT systems will benefit immensely from the investments. And effective change management makes...
Change Management Process
Change management is crucial for successful organizational change. Our research shows that businesses that apply effective change management are up to seven times more likely to reach their project objectives.
How To Improve Your M&A Cultural Integration for Success
M&A (merger and acquisition) cultural integration is one of the key pillars of success when combining organizations. But M&A practitioners often say cultural fit is the primary reason their deals fail. So, how do you ensure a smooth cultural...
How You Can Enact Change Theory in Higher Education
Change theory, a field in education that has evolved significantly over the past century, offers invaluable insights into the intricate process of implementing change at an individual and organizational level.
Organizational Transformation: What It Is and How To Succeed
Agile and innovative organizations need to consistently change their work processes, structures or culture to stay competitive. Although leaders can plan new goals or alter processes, successful organizational transformation relies on changing how...
Use the ADKAR Model in Healthcare for Change Success
Managing change successfully is essential for healthcare organizations. If change isn’t managed responsibly, it can impact patient health and safety. The good news is that applying the Prosci ADKAR® Model in healthcare provides structure and...
Change Agents: Catalysts for Organizational Growth
Thirty percent of organizational leaders reported that resistance to change is one of the top barriers to a successful change initiative—regardless of the industry. Thankfully, key leaders within your organization can act as change agents to promote...
How ADKAR Improves Change Management for Layoffs
Effective change management for layoffs and reductions in force (RIF) is essential, no matter the reason for the change. Here’s how the ADKAR Model helps.
How Change Management Can Drive Inclusion in the Workplace
Inclusion in the workplace ensures that a diverse workforce, including employees of different ages, religions, beliefs, sexual orientations and identities, can work without friction. Creating an inclusive culture requires change, a move away from...
Tips on How to Effectively Manage Change in the Workplace
Organizations today are experiencing more change at a faster rate, and Prosci research reflects the growing trend. How can organizations be successful?
ADKAR vs Kotter: Which Change Model Should You Choose?
Do you take a top-down or a bottom-up approach when driving organizational change? While the Kotter 8-Step Process focuses on a leader’s perspective, the research-based Prosci ADKAR® Model enables you to drive change more effectively by supporting...
Overcome Resistance to ERP Systems Changes With ADKAR
Investing in Enterprise Resource Planning (ERP) software can unify your business information resources, improve productivity, and create other long-term benefits. However, adoption challenges and resistance often create unforeseen risks and detract...
Change Management for Human Resources Professionals
A seamless and efficient change management process is the ideal solution for every organization. But it’s not always easy. The good news is that aligning HR with change management processes helps you overcome many common challenges.
5 Tips for Better Change Management Communication (+ Free Resources)
Change is constant. In fact, recent findings suggest that 75% of businesses predict more change over the next three years. In reality, half of the initatives failed and only 34% were clear successes, and weak change management communication was a...
Metrics for Measuring Change Management
Change practitioners are increasingly expected to measure the contribution of their change management activities to achieving success on projects. If you aren’t doing so, you should start. Why? Prosci research shows a strong correlation between...
Empower and Drive Change Management in Higher Education
Research consistently supports the need to align leadership approaches with the unique needs of faculty, staff and students to achieve success. But,according to the National Student Clearinghouse, universities and colleges face challenges on a much...
The Strategic Imperative of Sustainment in Change Management
As an organizational leader, you understand that transformation is a journey; it's not episodic. But the test of success actually lies in the ability to sustain change, so your organization can realize the future state you envision. Simply put,...
6 Reasons Why Change Management Fails and How To Avoid Them
It’s commonly said that 70% of change initiatives fail, and there are many reasons why. Change is inevitable for most organizations, but an effective change management strategy and plan helps you to prepare leaders and employees for success.
How to Successfully Navigate Culture Change Management
Over 20 years, we've learned that changing a company's culture is tough. Often, new plans fail because people aren’t on board—and some don’t even get along. This is where good culture change management helps.
7 Ways to Improve Change Management in Healthcare
Change leaders in healthcare face significant pressure today with the volume and pace of changes taking place in hospitals, clinics and other healthcare settings. To manage the tension between day-to-day realities and setting up teams for long-term...
What Is Change Management in Healthcare?
It's often said that 70% of organizational change initiatives fall short. Yet, Prosci research shows that effective change management can address many change-related problems in healthcare.
Agile Change Management: Valuable Insights for Project Adaptability
Agile change management is essential when working on complex projects. It follows the Agile Manifesto's value of welcoming change, which is great for projects with many connected parts and changing situations.
3 Essential Change Management Strategies in Healthcare
Change is inevitable in healthcare. If not managed properly, these changes can negatively impact patient care quality, disrupt day-to-day operations, and reduce employee morale. Change management strategies in healthcare are the solution.
Psychology of Change: Building Change-Ready Organizations
Employees often feel anxious about change. For an organizational change to be successful, leaders and practitioners should focus on the psychology of change and then use these concepts to motivate and encourage employees to adopt a new way of...
What Is Corporate Restructuring? Process, Examples & More
Corporate restructuring significantly changes the structure of an organization and its business processes. It’s typically driven by internal and external drivers, current conditions and future goals. Effective change management is a critical to...
How Change Management in EHR Implementation Operates
Adopting a new EHR solution or overhauling your system is a complex process for leaders and employees. Change management in EHR implementation is key to ensuring the new system is successfully adopted.
AI in Change Management: Early Findings
The role of Artificial Intelligence (AI) in the practice of organizational change management continues to impact change practitioners and their work. At Prosci, we’re conducting research to understand its impact on our discipline, including how...
Digital Transformation Management: An Insightful Guide
Digital transformation management is a holistic approach integrating advanced digital technology across all business areas, fundamentally reshaping operations and driving enhanced value.
Change Management for Sustainability
Sustainability has transitioned from a "nice-to-have" to a critical business imperative. Senior leaders are increasingly tasked by shareholders and other stakeholders with developing and implementing a sustainability strategy, which requires...
20 Change Management Questions Employees Ask and How To Answer Them
You need employee buy-in to manage change effectively, but getting them on board can be challenging. They have genuine concerns about changing what they know, how it will impact their day-to-day work, and whether a change is worth adopting.
Why Strategic Alignment is Essential to Enterprise Change Planning
Change is inevitable and critical for forward progress. Strategic alignment is an intricate process that relies on cross-functional collaboration to help you make a successful change.
Create a Hybrid Workplace Strategy for Success
Hybrid work isn’t going anywhere. In fact, Q4 of 2022 saw 53% of workers using a hybrid model, up from 18% in Q2 of 2020. Why? People want a better work-life balance—and splitting their time between working at home and the office can help them...
Change Management Trends Outlook: 2024 and Beyond
Key trends in 2024 are reshaping the way organizations manage change. From AI technology and digital transformation to regulatory compliance and talent retention, today's trends will have significant impacts on your organization and people for years...
What Business Diversity Means and Its Importance for Change
A diverse workplace can improve your business. But it’s not always easy to implement cultural diversity in companies. You can experience resistance behaviors, confusion, and a lack of understanding—making it hard to enact change.
Checklist for Your Change Management Approach
How do you know if your change management approach will enable you to succeed? We’ve created high-level checklist to guide you through key elements of your change management approach:
Build Sponsor Desire for Change Management by Tapping Into Beliefs
Change practitioners often tell us they struggle with building Desire in sponsors. It’s a common challenge cited in our research. But you can tap into sponsor beliefs to help them build Desire to participate and support a change. Here’s how.
Integrate Organization Development And Change Management
The business world is dynamic—integrating organization development (OD) and change management (CM) is key to navigating change and driving growth.
The Case for Resistance Prevention in Change Management
When implementing change, many organizations commit considerable time, effort and resources to responding to resistance. However, it can be very difficult to mitigate resistance once it becomes a widespread and growing response from members of...
Managing Disruptive Changes in Higher Education
What happens if you install a new LMS that students and faculty refuse to adopt and use? What if employees in finance develop a manual workaround for the new multi-million-dollar ERP system? What if you implement new course scheduling systems and...
What CFOs Need to Know Before Selecting ERP Systems
In the rush of decision-making and daily operations, it can be easy to focus solely on the technical aspects of implementing an Enterprise Resource Planning (ERP) system. Although it is a strategic priority for many CFOs, implementing a cloud-based...
How to Get Support and Funding for Change Management Training
If you’re ready to earn change management certification but need buy-in and financial support from yourorganization, you need to present a convincing case for its value.
5 Tips for Adapting Change Management to Agile CRM Projects
How should you adapt change management for an Agile or other iterative project approach? Your journey may begin with a single important project, like a customer relationship management (CRM) system implementation. Under normal circumstances, it’s...
Does Your Project Need a Change Agent Network?
Are you managing a change project or initiative, and struggling to engage impacted individuals and groups in the change process? If you answered “yes,” your change might benefit from establishing a change agent network.
How to Lead Change Effectively During Uncertainty
Managing change during uncertainty can cause us to feel overwhelmed and powerless. But grounding our thoughts in what we already know about effective change can unlock creativity and the ability to problem-solve in our brains. Grounding our thinking...
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes. When it comes to managing change, customer success teams typically use “lighter-weight”...
How a Prosci License Helps Organizations Succeed at Change
Many industry-leading organizations today are building change competency and solidifying their change management approach with a Prosci license.
How to Weave Change Capabilities Into Your Work
How do organizations improve in change management? How can you get people to engage more with change management? Every organization is unique, with different levels of change management maturity, influence and control. No matter your circumstances,...
Managing Change Should Be a Natural Part of a Leader’s Job, but Is It?
I read an article in the Harvard Business Review, which said that change management is or should be just a natural part of management. But it very often isn't. That means we've got to encourage and help organizations to develop leadership...
Effective Change Management Begins With a Compelling Why
Crafting a compelling why for your change is more important than ever. As a change practitioner, you know that clear and concise messages are essential for helping people through any change. But it takes a clear, concise message with a compelling...
Global Insights About Organizational Change
Leaders everywhere continue to reshape their approaches to meet the changing needs of their organizations. Although the pandemic is officially over, there is still important work to do to help organizations and individuals continually adapt.
Financial Services Leader Drives High Adoption of Workday System
This innovative company is one of the top investment management firms in the U.S. To continue to evolve in its competitive, high-growth industry, it needed a structured, scalable change management solution.
6 Things We Know About Results and Change
What do we know already about results and how change happens? How do we adapt and adjust our knowledge to better serve us in the changing world we live in today?
ADKAR is a Change Management Model, Not a Methodology
Organizations and change practitioners around the world use the Prosci ADKAR Model because of its simplicity and effectiveness for preparing, equipping and supporting people to successfully transition through changes. As a result of ADKAR's...
How AXA Spain Created a Change Management Office to Drive Success
Experiencing several changes in one part of an organization is not easy. Imagine, then, going through several changes concurrently throughout an entire organization. That is what happened to the Spanish unit of AXA, a French multinational...
ERP System Launches Enterprise Change Management at Sunflower Electric
How can you get leaders to support enterprise change management in your organization? For Sunflower Electric, it started with one successful project. What project managers intended to be training and communications for an ERP system implementation...
How To Manage Technology Changes Holistically
Most people think about change management for technology as implementing software and training on how to use it. But it's not just about that. It's about looking at the full business solution, including changes to the processes and tasks that will...
Assessing Your Organizational Change Management Capabilities
Does your organization struggle to demonstrate measurable progress on your efforts to build change management capabilities? Assessing your organization in five observable and measurable areas will reveal your organizational change management...
6 Notable Shifts in the Best Practices in Change Management
The 12th Edition of the Best Practices in Change Management study reveals reliable insights for change professionals. So reliable, some may think of the best practices a bit like an almanac for the change management discipline. However, the study...
Using Plain Language Questions to Enable More Effective Change
Like any discipline, change management has a distinct language. This language enables practitioners to communicate clearly, consistently and effectively about what a change means in terms of working differently, anticipated impacts, desired goals,...
The Correlation Between Change Management and Project Success
Despite the growth of change management as a discipline and an increased understanding of its value, many professionals find it challenging to get support for it in their organizations. Fortunately, Prosci research reveals change management's clear...
It's Time to Reframe Resistance in Change Management
Often as change managers, we think of resistance as a problem. But, instead of viewing resistance to change as a negative response to be overcome or minimized, we need to view it as an opportunity to listen, understand, and bring people along on the...
Best Practices in Change Management
Prosci has researched change management best practices for more than 25 years. For every edition of the Best Practices in Change Management report, we ask our study participants, “What are the greatest contributors to a successful change management...
How to Budget for Change Management
When it comes to money, change management isn’t cheap. You're looking at around 10% of project costs in large programs. And if you're dealing with projects worth over ten million dollars, you're looking at change management expenses in the millions....
How to Implement Change Management on a Global Scale
Is your organization managing more changes that impact stakeholders in other areas of the world? In today’s global marketplace, organizations that can change more effectively increase their opportunities and competitive advantage, which makes a...
Why is Change Management Important for Program Management?
Today, many organizations are embarking on more complex, interdependent and technically challenging change programs than they have undertaken previously. And because project teams are under pressure to roll out multiple urgent changes, they often...
How to Manage Resistance to Desirable Change
Change management comprises many strategies, tools and techniques for managing the people side of change, and resistance management is a critical aspect of the work. That's because resistant behaviors are a natural response to change that all people...
Creating Successful Coaching With the ADKAR Model
The success of any organizational change depends on impacted people and teams adopting new behaviors or responsibilities. But nothing will happen without coaching from people managers.
Why Organizations Need To Make Change Management a Core Competency
When you build organizational change management competency, also known as enterprise change management (ECM), you target the foundation of how the organization operates, as well as how individuals in the organization relate to change. Building the...
How to Grow and Improve as a Change Practitioner
Now that you’ve earned Prosci Change Management Certification, how do you start managing your first change in your organization? Although you have the foundation and tools to make an impact on projects, do you really want to start with a complex,...
Prosci Expands Global Presence Through Acquisition of Nexum
We’ve been building our global presence in recent years—extending our reach into new markets across North America, South America, Australia and New Zealand. Today, we’re thrilled to announce the acquisition of our European partner Nexum Group SRL...
Culture and Change Management: The Water We Swim In
Culture has a huge impact on our change management projects. Our Best Practices in Change Management research reveals that 88% of participants find cultural awareness to be important or very important to a change management initiative.
5 Key Roles of People Managers in Leading Change
During my change management career, I have trained, coached and collaborated with hundreds of people managers on how to lead change effectively. And I have developed a deep appreciation for how important people managers are to successfully...
Keeping Your Active and Engaged Sponsor on Track During Change
As a change practitioner, your role is like the director of a play who enables performers on the stage to deliver a successful outcome. But when the performer is a busy executive in high demand for high-priority activities, how do you make sure your...
11 Elements of Successful Organizational Change Capability
Over the last few decades, change management has evolved from ad hoc approaches into a sophisticated discipline driven by structure, rigor, process and deliverables. Today, leading organizations are shifting from applying change management on a...
Building an Agile Culture Through Digital Transformation in Africa
Sub-Saharan Africa is home to the world’s youngest population—one that is increasingly well-educated, innovative and entrepreneurial—and they want technology-driven workplaces. As hybrid modes of working became common here and around the world,...
Interactive Report: Research on Impactful Actions for Change Success
The pandemic is reshaping the future of change management. To help practitioners understand how to succeed in the new landscape, Prosci conducted a deep-dive study of the Top Contributors to Change Success in a Post-Pandemic World. Today, as we...
How Empathy Mapping Helps When Redeploying Workers
Redeploying workers into new roles is an increasingly common challenge for change practitioners, and it often happens during a crisis. But no matter how urgently a change is needed, designing and implementing solutions without understanding the...
5 Tips For Developing People Managers as Leaders of Change
Becoming a great leader of change involves learning how to prepare and equip others during change. When you enable people managers with the right knowledge, tools and support, they can grow into well-equipped allies who will engage with their teams...
Why You Need an Individual Change Model
When we think of change management, we typically envision the actions we take, such as communicating, building sponsorship, managing resistance, etc. However, one of the keys to successfully managing change is using an individual change model.
Research on Emergent Contributors to Successful Change
During our 2023 research study on the Top Contributors to Change Success in a Post-Pandemic World, we also asked participants to comment on emergent contributors—those new contributors starting to impact our change management work. I find a few of...
Credit Union Creates a Culture of Change and Change Learning
Preparing for Seamless Integration and Consistency Two regionally based Canadian credit unions merged, doubling the organization’s size and becoming one of the largest credit unions in the country. The merged organization adopted one of the former...
Financial Services Leader Launches New Workday System, Prepares for Accelerated Change
Keeping Pace With Accelerated Change For decades, this financial services leader has helped customers invest in their futures. Earning high praise for its heritage of innovation, the company provides financial services mainly in investor and...
Latin American Financial Firm Embraces Digital and Cultural Transformation
Preparing for Numerous Large, Complex Organizational Changes SURA Asset Management is a Latin American subsidiary of Grupo SURA, a financial services leader with more than 70 years of industry experience. With operations in Mexico, Peru, Chile,...
FAA Builds Change Capability to Tackle Complex Change
Building Enterprise Change Capability The Flight Standards Service of the United States Federal Aviation Administration (FAA) promotes safe air transportation by setting regulations and standards for certification and oversight of airmen, air...
Multinational Food Corporation Exceeds Expectations With SAP Implementation
In Search of Operational Excellence A U.S.-based multinational food corporation recognized the need to update its systems infrastructure and decision-making capabilities to accommodate an ambitious growth plan. This SAP implementation would...
Microsoft Increases Customer Adoption Rates With Prosci
Scaling Change Management for Growth Microsoft has always been good at change. For over a decade, a 25-person consulting team worked to help customers adopt and sustain use of Microsoft technology. These early change practitioners blended elements...
Energy and Utility Company Builds Change-Ready Organization With Prosci
Building a Change Management Program AVANGRID, Inc. is a diversified energy and utility company with 7,600 employees, $41 billion in assets and operations in 24 states. Formed from the 2015 merger of Iberdrola USA and UIL Holdings Corporation,...
Multinational Logistics Company Enables Growth Through Change Capability
Enabling Significant Changes on the Horizon Crowley Maritime Corporation is a U.S.-owned-and-operated marine solutions, transportation and logistics company providing services in domestic and international markets. Crowley is a complex organization...
Transportation Organization Drives Sustainable Improvements With Prosci
Driving Improved, Sustainable Change Results By 2050, the state of Colorado expects a 92% increase in population. The Department of Transportation is required to meet the demands of this rapid growth without a significant budget increase.
Global Manufacturing Company Equips Managers and PMO With Change Competencies
Driving Project Results With New Change Capabilities Oshkosh Corporation is a global manufacturing company that designs and builds the world’s toughest specialty trucks, truck bodies, and access equipment. A Fortune 500 Company with manufacturing...
SYKES Embraces Change Management to Ensure Success of Vital, Large-Scale Initiatives
Readily Adapting to Change Sykes Enterprises Incorporated (SYKES) is a digital marketing and customer service global outsourcer, providing customer engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’...
IT Distributor Increases ROI with Change Capability
The Value of Change Management Avnet Inc. is a global distributor of electronic components, enterprise IT and embedded technology with 15,000+ employees doing business in more than 300 countries. Initially, Avnet partnered with Prosci to simply add...
Global Bank Establishes Change Management as Core Capability
An international bank with over 80,000 employees and 16 million clients worldwide recognized an increased demand for organizational change management capability. The volume and pace of large-scale change drove the need for the bank to be more...
University Builds Change Capability to Help Execute New Strategic Plan
An Enterprise Change Management Journey Several years ago, the University of California, San Diego’s new Chancellor initiated a Strategic Plan that would result in significant changes in every part of the campus, including new processes, new...
European Facility Management Group Successfully Launches New Division
Bracing for Significant Changes Coor Service Management delivers services in both hard and soft facility management to customers in Sweden and throughout Northern and Eastern Europe. The company established a new division, Coor Property. The...
Global Manufacturing Organization Embeds Change Management and Shifts Company Culture
A Cultural Shift Around Enterprise Change Leadership in HR at this global manufacturing company recognized that to achieve the long-term goals of their department and the organization as a whole, they needed to proactively pursue a focus on the...
Husky Uses the ADKAR Model to Achieve Project Results
An Organizational Standard for Change Management Husky Injection Molding Systems Ltd. is the world's largest brand name supplier of injection molding equipment and services to the plastics industry. Husky designs, manufactures and integrates the...
Texas A&M Implements Workday
Preparing Employees for Shift to Workday The Texas A&M University System is one of the largest systems of higher education in the United States. It is comprised of 11 universities, seven state agencies, a health science center, and a system...
Danish Transport Company Advances Change Capability Globally
Driving Better Adoption and Usage DSV Global Transport and Logistics offers transport services worldwide. The company employs around 76,000 employees in more than 80 countries. One DSV division with 10,000 employees around the world established a...
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Understanding and developing the connection between change management and employee engagement will r...
Grow Enterprise Change Capability Europe
Calculating the ROI of Enterprise Change Management
Demonstrating the ROI of an organisational activity is often an essential consideration when determi...
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Best Practices for Change Management in Healthcare IT
Effective change management in healthcare IT is key to implementing new technologies and systems tha...
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